Frequently Asked Questions

Got a question? It may already have been answered below. If not, please get in touch quiensoyshoppe@gmail.com.

Shipping

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Where do you ship to?

Currently we only ship within the United States.

How long does shipping take?

All orders will be sent within 5-7 business days of ordering. The shipping time you see at checkout is the time it takes to arrive at your address once the item has been shipped.

How do I track my order?

Tracking information will be offered once a carrier is selected and your order has gone through.

Returns

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How do I return an item?

We gladly accept returns within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. 

Initiating a Return: 

  • Contact our Customer Support at quiensoyshoppe@gmail.com within 30 days of delivery.
  • Provide your order number, the item you wish to return, and the reason for the return.
  • Our Customer Support team will guide you through the return process and issue a Return Authorization.

Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely. Returns must be sent to the address provided by our Customer Support.

How long does it take to process my return?

Returns will be processed within 48 hours. If there's a delay - we'll shoot you an email!

Can I make exchanges?

Exchanges are accepted. Please follow the return policy to initiate your return.