Returns & Refunds
Effective Date: August 30, 2023
Welcome to Quiensoyshoppe.com ("Website"), operated by Quien Soy Shoppe ("we," "us," "our"). We are committed to ensuring your satisfaction with your purchase. Please take a moment to review our Refunds and Returns Policy to understand the process and terms related to returns and refunds.
1. Returns Eligibility: We gladly accept returns within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Personalized or customized items are not eligible for return.
2. Initiating a Return: To initiate a return, follow these simple steps:
- Contact our Customer Support at quiensoyshoppe@gmail.com within 30 days of delivery.
- Provide your order number, the item you wish to return, and the reason for the return.
- Our Customer Support team will guide you through the return process and issue a Return Authorization.
3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely. Returns must be sent to the address provided by our Customer Support.
4. Inspection and Refunds: Once we receive your returned item and confirm its eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support within 7 days of receiving the item. We will guide you through the return process, and upon confirmation of the issue, we will offer a replacement or a full refund, including return shipping costs.
6. Contact Us: If you have any questions or need assistance with returns or refunds, our Customer Support is here to help:
Email: quiensoyshoppe@gmail.com
Address: 228 Park Ave S
PMB 296955
New York, New York 10003-1502
7. Address for Returns:
Please return eligible items to:
Quien Soy Shoppe
228 Park Ave S
PMB 296955
New York, New York 10003-1502
We are dedicated to providing a straightforward and transparent process for returns and refunds. Thank you for choosing Quien Soy Shoppe for your shopping needs.
Quien Soy Shoppe
228 Park Ave S
PMB 296955
New York, New York 10003-1502
Email: quiensoyshoppe@gmail.com
Last Updated: August 30, 2023
